Privacy Policy
Effective Date: 01 September 2025
Āhua Studio (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store and share your personal information when you engage with us in-studio, online or through our booking and mailing systems.
1. Information We Collect
We may collect the following types of information when you interact with us:
Personal details: name, email address, phone number, date of birth, emergency contact.
Booking information: classes, appointments, purchases and attendance records.
Payment information: processed securely via third-party providers (we do not store full credit card details).
Health information: any details you voluntarily provide to help us support your safety and wellbeing in class.
Marketing preferences: your choices regarding newsletters, updates and promotional communications.
2. How We Collect Information
We collect your information when you:
Sign up for a membership, class or event.
Book, manage or purchase services through the Momence app or Momence website.
Join our mailing list or respond to communications.
Contact us directly via phone, email or in person.
3. How We Use Your Information
We use your personal information to:
Provide and manage your bookings, memberships and classes.
Communicate with you about your account, schedule changes and important updates.
Send marketing communications (if you have opted in).
Improve our services and studio experience.
Comply with legal and regulatory obligations.
4. Use of Third-Party Services
Momence: We use Momence for class scheduling, bookings, payments and client communications. Your data shared with Momence is stored and processed in accordance with their privacy policy.
Mailing System: We may use Momence’s built-in mailing system or other secure third-party email providers to send newsletters, updates and promotions. You can unsubscribe from these communications at any time.
Meta (Facebook & Instagram): We may securely upload our mailing list to Meta for advertising purposes. This is used only to exclude existing clients from seeing ads intended to attract new customers. Your information is hashed and protected during this process and is not shared beyond this purpose.
5. Sharing Your Information
We do not sell or rent your personal information. We may share your information only with:
Service providers (such as Momence) who help us deliver our services.
Legal authorities, if required by law.
6. Data Storage and Security
We take reasonable steps to protect your information from misuse, loss, unauthorised access, modification, or disclosure. Personal data is stored securely by us and/or by Momence on their systems.
7. Your Rights
You have the right to:
Access and request a copy of the personal information we hold about you.
Request corrections to your information.
Withdraw consent for marketing communications at any time.
Ask us to delete your information, subject to legal and contractual obligations.
To exercise your rights, please contact us using the details below.
8. Cookies and Website Use
If you use our website, we may collect anonymous information via cookies for analytics and performance purposes. You can adjust your browser settings to refuse cookies.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated effective date.
10. Contact Us
If you have any questions about this Privacy Policy or your personal information, please contact us:
Āhua Studio
Email: elise@ahua.studio
Address: 32 Victoria Street, Cambridge
